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How gd9club Handles Your Personal Information

When you open an account with us, we collect only what we need to run your experience — your contact details, payment method activity across Touch 'n Go eWallet, Boost, and GrabPay, and your session data.

Data collected only as neededTouch 'n Go eWallet, Boost, GrabPay activity logged securelyYour right to access and correct your dataClear retention and deletion policyContact route for all privacy requests

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DATA HANDLING STANDARDS

How We Protect and Manage What You Share

Every data-handling practice we apply is designed around one principle: you should know exactly what we hold and have a clear path to act on it. We use SSL encryption across all account pages, apply session-timeout controls to reduce exposure on shared devices, and run periodic internal reviews of which data categories we actually need to retain. Where we no longer need a data record to comply with financial verification requirements, we delete it on a rolling schedule.

SSL Encryption on All Account Pages

Your account details, payment activity, and session data travel over SSL-encrypted connections. This applies to every page you access after logging in, not just the payment screen.

Cookie Use and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can adjust cookie preferences through your browser settings at any time.

Retention and Deletion Schedule

Account records tied to financial transactions are held for the period required by applicable verification standards. Once that window closes, we delete the record from active storage on a rolling basis.

No Third-Party Marketing Transfers

We do not pass your email, phone number, or payment data to advertising networks or marketing brokers. Partners who handle payment processing or identity checks are contractually restricted from using your data beyond those specific functions.

What We Collect and Why It Matters

gd9club Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We gather three categories of information. The first is account registration data — your name, email address, and contact number, which are required to verify your identity and keep your account secure. The second is payment activity data. When you fund your account via Touch 'n

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Go eWallet, Boost, or GrabPay, our system logs the transaction reference, amount, and timestamp. We do not store your full wallet credentials; only what is needed to match a deposit to your account and process any withdrawal you request. The third is device and session data
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— your browser type, IP address, and the pages you navigate within our platform. This helps us detect unusual login behaviour and block unauthorised access attempts. We do not sell any of this data to third parties for marketing. Where we share data with payment processors
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or identity-verification partners, those parties are bound by confidentiality obligations consistent with our internal data-handling standards. Access to our platform depends on local law and is available only where local law permits. Players in Shah Alam and across Malaysia can direct any data-related question to our
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support team using the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or request deletion of your personal data, our support team handles these requests directly. You do not need to go through a third-party form — reach us through live chat on the platform, by email, or via our in-account help centre. We acknowledge privacy requests within one business day and aim to resolve them fully within seven business days.

Team online

Live Chat

Start a live chat session from any page on gd9club. Our team can raise a formal data request on your behalf within the same conversation.

Email Support

Send your privacy request to our dedicated support email. Include your registered account name so we can locate your records without delay.

In-Account Help Centre

Log in, go to Account Settings, and select Help. You can submit a data-access or correction request directly from there without leaving the platform.

What You Most Often Ask About Our Privacy Policy

These are the specific questions we hear most from people reviewing how we handle their data. If your question is not covered here, the support paths above connect you directly to someone who can address it.

We store your registration details, payment transaction references from wallets like Touch 'n Go eWallet and Boost, and session logs. We do not store full wallet credentials or payment PINs.

Yes. Submit a data-access request through live chat or your in-account Help Centre. We will compile and send you a summary of your stored records within seven business days.

Go to Account Settings and update the field directly, or contact our support team via live chat if the field is locked. Identity-linked fields may require a short verification step before we can amend them.

Only with payment processors and identity-verification partners needed to run your account. Those parties are bound by confidentiality obligations and cannot use your data for any other purpose.

Financial transaction records are retained for the period required under applicable verification standards. Once that period ends, those records are removed from active storage on our rolling deletion schedule.

We log the transaction reference, amount, and timestamp to match your deposit to your account. We do not store your wallet login credentials, PIN, or any card details linked to those wallets.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appgd9club App InfoKris Legend Slots

How gd9club Handles Your Personal Information

How We Protect and Manage What You Share

SSL Encryption on All Account Pages

Cookie Use and Your Choices

Retention and Deletion Schedule

No Third-Party Marketing Transfers

Reach Us About Your Privacy Rights

Live Chat

Email Support

In-Account Help Centre

What You Most Often Ask About Our Privacy Policy

01 What personal data does gd9club actually store about me?

02 Can I request a copy of all the data you hold on my account?

03 How do I correct incorrect information on my account?

04 Does gd9club share my data with any outside companies?

05 How long do you keep my data after I close my account?

06 What happens to my GrabPay or Boost transaction data specifically?

Privacy Policy

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