Withdrawing Funds Back to Your Wallet
Withdrawals follow a straightforward path: request from the cashier, pass our account check, and the payout routes to the method you used when you deposited. We match withdrawal to deposit method where possible — if you deposited via Touch 'n Go eWallet, we send back through the same rail. DuitNow and FPX bank transfers are also available for larger amounts. Your account
verification status affects how quickly the request is processed, so it is worth completing that step in advance.
- Open withdrawal in the cashier — Head to the cashier screen and select the withdrawal tab — your available balance shows here before you set an amount.
- Pick your payout method — Choose Touch 'n Go eWallet, GrabPay, DuitNow or FPX; enter the exact wallet ID or bank account details carefully.
- Complete the security check — An OTP or PIN confirmation step is part of every withdrawal request to protect your account from unauthorised payouts.
- Request submitted for processing — Once submitted, our team reviews and processes the withdrawal; fully verified accounts move through this stage without additional document requests.